HOURS & Arrival Policies
Happy Tails is a cage-free resort, and adherence to the drop-off and pick-up rules is necessary to keep the experience stress-free for every dog. After a full day of exercise and play, and a good dinner, they are ready to settle in with their new best fur friends. If they are disturbed by after hour traffic, just like children, they think they are going home. This kind of disappointment can be very upsetting to you and your fur kid. Quiet, undisturbed evenings are crucial for a good night’s sleep for every dog in residence.
Overnight Check-in times: 7 to 8:30 AM and 12 to 1 PM.
Overnight Check-out times: 7 to 8:30 AM and 12 to 1 PM.
We do not accept Overnight Guests after 1 PM because it’s difficult to acclimatize the arriving dog with other resort guests and the staff. If you do need to drop off your dog during check-out time we need extra staff. Labour laws require a 3 hour minimum for staff called in so a charge of $60.00 applies.
Massaging Spa Bath/ Full Groom for Pick Up Day: Our guests swim, frog hunt, and have fun adventures with other dogs. A strong ‘fragrance of dog’ may be noticeable, especially if you are used to a more pleasant salon smell. It’s recommended that you schedule your dog for a relaxing Massaging Spa Bath before pickup, so they return home smelling fresh.
If you would like to pick your overnight dog up later than 1 PM you must apply a Play-day to the end of your dogs stay.
Play-day / Daycare pick-up times: 4 to 6 PM.
This is a strict pick-up time as Daycare Dogs are moved closer to the office, so Resort Guests are not disturbed and made anxious by the boisterous sound of other dogs going home.
Sunday: Our office is open later in the morning on Sundays. Check-in: 8 to 9 AM and 12 to 1 PM. Check-out: 12 to 1 PM and 4 to 5 PM. This applies to both Overnight and Daycare Dogs.
Grooming: If your dog is booked in for grooming in the morning please drop off between 7 to 8.30 AM and collect between 12 to 1 PM. If they are booked in for grooming in the afternoon please drop off between 12 to 1 PM and collect between 4 to 5 PM.
Our Resort Guests come first and we think you want it that way. We don’t want our doggie guests to hear vehicles coming and going outside of our public hours. Understandably, vehicles arriving when we are closed is a disruptive occurrence. Dogs nearby hear, and bark, and other dogs race to the entry points which sparks tension, when they should be enjoying the activities and wide open spaces of our dog parks. For this same reason, strangers and non-trained persons are not allowed in the dog guest areas.* Our insurance requires that all dogs are leashed when arriving and departing in public areas. No exceptions.
LATE ARRIVALS: These can be booked in peak summer season. Late arrivals ($60 surcharge) so we can employ a staff member to meet them at a set time and personally settle the dog into the resort when it arrives outside the regular check in times. * Late arrivals are very difficult during the winter months due to less hours of daylight. Dogs need to be acclimatized during daylight hours so they may become familiar with the resort and all its opportunities.
Reservations and Cancellations: Payment is required, in full, at the time of booking via electronic bank transfer (using:email@example.com), or Visa or Master Card. Once paid, the reservation is firm. There is no refund. If, for any reason, you cannot keep your reservation, we will happily give you a credit for future use. We do this to avoid clients who cancel last minute or fail to show because a friend or family member offers to care for their pet. This may deprive another pet of a Happy Tails experience because we thought we were at capacity. The policy works because we have the BEST clients who want what is best for all fur-kids. We appreciate your understanding.
🎄Please note we are not open on Christmas Day December 25th.
Christmas Eve, Boxing Day, New Year's Eve we are open from 9 am to 1 pm only.
New Years Day we are open 12 to 1 pm and 4 to 5 pm.