HOURS & Arrival Policies
Happy Tails is a cage-free resort, and adherence to the drop-off and pick-up rules is necessary to keep the experience stress-free for every dog. After a full day of exercise and play, and a good dinner, they are ready to settle in with their new best fur friends. If they are disturbed by after hour traffic, just like children, they think they are going home. This kind of disappointment can be very upsetting to you and your fur kid. Quiet, undisturbed evenings are crucial for a good night’s sleep for every dog in residence.
Drop-off/Check-in times: 7 to 8:30 AM, and 12 to 1 PM.
Overnight pick-up times: 7 to 8:30 AM and 12 to 1 PM
We do not accept Guests after 1 PM because it’s difficult to acclimate the arriving dog with other resort guests and the staff.
Massaging Spa Bath for Pick Up Day: Our guests swim, frog hunt, and have fun adventures with other dogs. A strong ‘fragrance of dog’ may be noticeable, especially if you are used to a more pleasant salon smell. It’s recommended that you schedule your dog for a relaxing Massaging Spa Bath before pickup, so they return home smelling fresh. If you would like to use our elevated bathtub during public hours, you may bring pet shampoo & towels and bathe your own pet at no charge.
Afternoon Play / Daycare pick-up times: 4 to 6 PM
This is a strict pick-up time as Daycare Dogs are moved closer to the office, so Resort Guests are not disturbed and made anxious by the boisterous sound of other dogs going home.
If you do drop off your dog during check-in time we need extra staff. Labour laws require a 3 hour minimum for staff called in so a charge of $20 per hour x 3 hours = $60.00 may apply.
Our Resort Guests come first and we think you want it that way. We don’t want our doggie guests to hear vehicles coming and going outside of our public hours. Dogs behave much like children in a daycare, and personalize every situation as if it is all about them. Understandably, vehicles arriving when we are closed is a disruptive occurrence. Dogs nearby hear, and bark, and other dogs race to the entry points and hang around… which sparks tension, when they should be enjoying the activities and wide open spaces of our dog parks. For this same reason, strangers and non-trained persons are not allowed in the dog guest areas.
Sunday Is Our Day of Rest: Our office is not open on Sundays, so there is no registration available. If you need to check out on a Sunday, it must be booked in advance and times are limited to 12 noon to 1PM during the staff lunch hour. Labour laws require a 3 hour minimum for staff called in to handle special requests so a charge of $20 per hour x 3 hours = $60.00 may apply.
*Our insurance requires that all pets are leashed when arriving and departing in public areas. No exceptions.
LATE ARRIVALS: These can be booked in peak summer season. Late arrivals (3 hour charge) so we can employ camp counsellor to meet them at a set time and personally settle the dog into the resort when it arrives outside the regular check in times. *Late arrivals are very difficult during the winter months do to less hours of light. Dogs need to be acclimatized during daylight hours so they may become familiar with the resort and all its opportunities.
Reservations and Cancellations: Payment is required, in full, at the time of booking via electronic bank transfer (using:firstname.lastname@example.org), or Visa or Master Card. Once paid, the reservation is firm. There is no refund. If, for any reason, you cannot keep your reservation, we will happily give you a credit for future use. We do this to avoid clients who cancel last minute or fail to show because a friend or family member offers to care for their pet. This may deprive another pet of a Happy Tails experience because we thought we were at capacity. The policy works because we have the BEST clients who want what is best for all fur-kids. We appreciate your understanding.