Our Policies & Procedures:
We want your Happy Tails experience to be, well, happy… in every respect. With that in mind, we have created certain policies that are in place for the good of all concerned. We believe in open communication – no hidden agenda – so that we are all on the same page, as far as rules go. If you have questions or concerns, we are only a phone call or email away. Please don’t hesitate to contact us.
Reservations and Cancellations Payment is required, in full, at the time of booking via electronic bank transfer (using: email@example.com), or Visa or Master Card. Once paid, the reservation is firm. There is no refund. If, for any reason, you cannot keep your reservation, we will give you a credit for future use. We do this to avoid clients who cancel last minute because a friend or family member offers to care for their pet. The policy works because we have the BEST clients. And we appreciate you!
Proof of Current Vaccinations Required Rabies, D2PP and Bordetella (kennel cough). We recommend, but do not require: Leptospirosis and Heart Worm prevention. Please, double-check your dog’s Bordetella vaccine. It is not a life- threatening condition and many vets do not include it, if not requested. Last minute Bordetella vaccinations are acceptable, as your vet would not vaccinate a sick dog, and all our canine guests are vaccinated.
We accept veterinary receipts, health declarations or health cards. Upon occasion, we will accept veterinary-prepared immunity declarations. Rabies tags are not proof of vaccinations. It is recommended to scan and email vaccination proof beforehand to: firstname.lastname@example.org If you are bringing the proof, be sure to double check you have it with you before leaving home. We accept an oral confirmation from a vet clinic; however, most are closed weekends and holidays when you are likely to arrive with your pet. Dogs are not accepted into the resort population until their vaccines are verified. Segregation is limited; hence we may not be able to accept your dog, or may charge additional fees until proof is verifiable.
** There is a $20 a day surcharge to all males over the age of 6 months. As we can only have 1 intact male per dog park. **
What to Bring WITH YOUR PET
Bring Your Pet’s Regular Food and Treats Please use a large labelled plastic bag and/or pre-measured zip-lock bags, as they easily fit inside our large, dog-proof, lidded storage areas. We prepare meals by transferring bags from dog-proof containers. Soft plastic bags fit; random-sized hard containers don’t.
Please clearly label each food bag with your pet’s name, breed or mix, meal size and frequency. A reusable card with the same information – clipped or slipped into the top of the bag – helps, and we can reuse it to identify your dog’s prepared food dish.
We ask that you bring enough, but not so much extra that you want returned. Should there be a little left over, it would be pooled into another lidded storage container for anyone that is short. We use our own dishes and scoops to minimize the work of sorting and returning such property when you pick up your dog.
Leashes & Collars Please remember to take your pet’s collar and leash at drop-off time and bring them when you return at pickup time. Our guests don’t wear collars, as they can become snagged in play or in the natural vegetation, and storing and returning collars and leashes takes time we’d rather dedicate to the dogs.
Diarrhea This can occur for many reasons, such as changes in water or food, and simply from excitement. Like us, different water flora can affect vacationing dogs, too. We are fortunate to be in the Kettle Lake area (spring fed headwaters for Lake of Bays) and have Springhill Bottled Water Company as a neighbour. Diarrhea is always a possibility when putting your dog in any facility and not a reflection of neglect, or our financial responsibility.
Ticks and Fleas Most of our clients use Heart Worm prevention, which also covers fleas and ticks. We do not have a problem with ticks or fleas at Happy Tails.
Parasitic Diseases Our clients care about their pets, and use full veterinary preventative methods to keep them in good health. You should regularly test your dog’s stools and blood for parasites, or keep them on vet-approved medications.
Medications, Special Diets, Toys, etc. Do not put medication in pet’s food, as this is dangerous. All medication must be clearly marked; we administer it ourselves and there is a charge for that service. Raw, refrigerated or specially prepared foods are $2 per meal extra. Please don’t bring surplus that you want returned. Please leave stuffed beds, favourite toys, ‘Sunday best’ outfits at home, where they will be safely awaiting your dog’s return.
Happy Tails Office Hours
Happy Tails is a cage-free resort, and adherence to the drop-off and pick-up rules is necessary to keep the experience stress-free for every dog. After a full day of exercise and play, and a good dinner, they are ready to settle in with their new best fur friends. If they are disturbed by after hour traffic, just like children, they think they are going home. This kind of disappointment can be very upsetting, as we all know. So, quiet, undisturbed evenings are crucial for a good night’s sleep for every dog in residence.
Drop-off times: 7 to 8:30 AM, and 12 to 1 PM.
Overnight pick-up times: 7 to 8:30 AM and 12 to 1 PM
Afternoon Play / Daycare pick-up times: 4 to 6 PM
We do not accept Guests after 1 PM because it’s difficult to acclimate the arriving dog with other resort guests and the staff.
Daycare Dogs are moved closer to the office, so Resort Guests are not disturbed by the boisterous sound of other dogs going home.
Our Resort Guests come first – as it should be. We don’t want them to hear vehicles coming and going outside of our public hours. Dogs behave much like children in a daycare, and personalize every situation as if it is all about them. Understandably, vehicles arriving when we are closed is a disruptive occurrence. Dogs nearby hear, and bark, and other dogs race to the entry points and hang around… which sparks tension, when they should be enjoying the activities and wide open spaces of our dog parks. For this same reason, strangers and non-trained persons are not allowed in the dog guest areas.
Sunday Is Our Day of Rest Our office is not open on Sundays, so there is no registration available. If you need to check out on a Sunday, it must be booked in advance and times are limited.
Massaging Spa Bath for Pick Up Day Our guests swim, frog hunt, and have fun adventures with other dogs. A strong ‘fragrance of dog’ may be noticeable, especially if you are used to a more pleasant salon smell. It’s recommended that you schedule your dog for a relaxing Massaging Spa Bath before pickup, so they return home smelling fresh. If you would like to use our elevated bathtub during public hours, you may bring pet shampoo & towels and bathe your own pet at no charge.
*Our insurance requires that all pets are leashed when arriving and departing in public areas.