Frequently Asked Questions

1) How do you judge a dog's temperament so you know if he/she is reactive or plays well with others?

Answer: First, we at Happy Tails have lots of experience with many different dog breeds and behaviours and those behaviours tell us a lot about your fur kid when we first meet. If there is any overly shy or questionable behaviour we assess your pet first and then introduce him/her to a single, compatible non-reactive playmate under our watchful eye. Only then do we work a new guest up to the general population where he/she can romp and play with the larger group. Some dogs may never be a part of the general population and that's okay too: your shy or fearful or reactive dog needs a vacation too and we'll ensure that he/she has one in a safe-for-all environment.

2)     Why can't I tour the Happy Tails facilities? Are you hiding something?

Answer: At Happy Tails we are all about the dogs. We respect our human clients but our pledge to you is to keep your dog safe, secure and happy....and having fun! Coming in the front entrance you can see that we have a multitude of gates; that security system is repeated all over the property. When we allow humans to tour the property it causes the dogs to become riveted to the gate instead of blissfully enjoying their dog resort activities and quiet time. We're sad to see a dog sitting and staring because it hears someone coming and assumes that it's his/her owner. That distraction from fun isn't easily undone. Even at human kids camp, counsellors often remark that when parents visit, it takes a few days for the kids to get back into camp mode. Our facilities impress the dogs completely. The dog areas are rustic, messy, slobbery, dog-friendlyspaces and we believe that's how it should be. If we had to be consciously thinking about tidying up for human visitors, it would revert to being less about the dogs and more about impressing visitors. We are a cage-free facility so we really have to do it this way and our client base understands and respects that.

3)     Can my dog try it out?

Answer: Absolutely! We suggest that you let your dog be the judge. Fill out our application form online HERE and book a complimentary play date.