Food: Please bring your pet’s regular food and treats, no dishes or scoops. Use labelled plastic bags and/or pre-measured zip-lock bags, as they easily fit inside our storage areas. Do not send food or treats that you wish to have returned.

If there are any special instructions, note them on your profile page, not on the zip lock bag.

Please bring enough, but not so much extra that you want it returned. If there is a little left over it is pooled into another lidded storage container for anyone that is short. We use our own dishes and scoops to minimize the work of sorting and returning such property when you pick up your dog.

Beds & Toys: Please do not bring them as things that smell like home may make your pet feel restless. Please leave beds and toys at home.

Leashes & Collars: Please remember to take your pet’s collar and leash at drop-off time and bring them when you return at pickup time. Things that smell like home may make your pet feel restless. Our guests don’t wear collars, as they can become snagged in play or in the natural vegetation. Storing and returning collars and leashes takes time that we’d rather dedicate to the dogs.

Diarrhea: This can occur for many reasons, such as changes in water or food, and simply from excitement. Like us, different water flora can affect vacationing dogs, too. We are fortunate to be in the Kettle Lake area (spring fed headwaters for Lake of Bays) and have Springhill Bottled Water Company as a neighbour. Diarrhea is always a possibility when putting your dog in any facility and not a reflection of neglect, or our financial responsibility.

Ticks & Fleas: Most of our clients use Heart Worm prevention, which also covers fleas and ticks. We do not have a problem with ticks or fleas at Happy Tails.

Parasitic Diseases: Our clients care about their pets, and use full veterinary preventative methods to keep them in good health. You should regularly test your dog’s stools and blood for parasites, or keep them on vet-approved medications.

Medications & Special Diets: Please do NOT put medication in your dog’s food, as this can be dangerous. All medication must be clearly marked and instructions noted on your dogs profile. Please do not bring surplus that you want returned.

Black-flies, Mosquitoes & Deer Flies: All are common in Muskoka and usually a dog's thick coat protects them quite well. If you know that bugs love your dog (black dogs can be particularly attractive to pesky insects) apply a 50/50 mix of canola oil and lemon juice to your dog before bringing him/her to Happy Tails. It's also good for soothing bites too.