Happy Tails is a cage-free resort, and adherence to the drop-off and pick-up rules is necessary to keep the experience stress-free for every dog. After a full day of exercise and play, and a good dinner, they are ready to settle in with their new best fur friends. If they are disturbed by after hour traffic, just like children, they think they are going home. This kind of disappointment can be very upsetting to you and your fur kid. Quiet, undisturbed evenings are crucial for a good night’s sleep for every dog in residence.

Drop-off/Check-in times: 7 to 8:30 AM, and 12 to 1 PM

Overnight pick-up times: 7 to 8:30 AM and 12 to 1 PM

If you would like to pick up your pup later we charge for a Play-day and you can collect them between 4 to 6 PM.

We do not accept overnight Guests after 1 PM because it’s difficult to acclimate the arriving dog with other resort guests and the staff.

Play-day pick-up times: 4 to 6 PM

This is a strict pick-up time as Daycare Dogs are moved closer to the office so Resort Guests are not disturbed and made anxious by the sound of other dogs going home.

Sunday: Our office is open later on a Sunday, we accept check-ins between 8 to 9 AM and 12 to 1 PM. Check-outs between 4 to 5 PM.

Massaging Spa Bath for Pick Up Day: Our guests swim, frog hunt, and have fun adventures with other dogs. A strong ‘fragrance of dog’ may be noticeable, especially if you are used to a more pleasant salon smell. It’s recommended that you schedule your dog for a relaxing Massaging Spa Bath before pickup, so they return home smelling fresh. If your dog is having a bath they have to be collected after 12 PM.

Grooming: Dogs who are booked in for grooming must be dropped off either between 7 to 8.30 AM and collected between 12 to 1 PM or dropped off between 12 to 1 PM and collected between 4 to 6 PM.

Our Resort Guests come first and we think you want it that way. We don’t want our doggie guests to hear vehicles coming and going outside of our public hours. Understandably, vehicles arriving when we are closed is a disruptive occurrence. Dogs nearby hear, and bark, and other dogs race to the entry points which sparks tension, when they should be enjoying the activities and wide open spaces of our dog parks. For this same reason, strangers and non-trained persons are not allowed in the dog guest areas.

*Our insurance requires that all pets are leashed when arriving and departing in public areas. No exceptions. 

LATE ARRIVALS: These can be booked in peak summer season. Late arrivals (Charge of $60 applies) so we can employ a staff member to meet them at a set time and personally settle the dog into the resort when it arrives outside the regular check in times.  *Late arrivals are very difficult during the winter months due to less hours of light. Dogs need to be acclimatized during daylight hours so they may become familiar with the resort and all of its opportunities.