Food: Please bring your pet’s regular food and treats, no dishes or scoops. Use large labelled plastic bag and/or pre-measured zip-lock bags, as they easily fit inside our large, dog-proof, lidded storage areas. We prepare meals by transferring bags from dog-proof containers. Soft plastic bags fit; random-sized hard containers don’t. Do not send food or treats that you wish to have returned.

If there are any special instructions, note them on your profile page, not on the zip lock bag.

Please bring enough, but not so much extra that you want it returned. If there is a little left over it is pooled into another lidded storage container for anyone that is short. We use our own dishes and scoops to minimize the work of sorting and returning such property when you pick up your dog.

Beds and Toys: Don't bring them.  Things that smell like home may make your pet feel restless. Please leave beds and toys at home unless you are willing to donate them. Our focus is your pet and 'baby-sitting' belongings takes away from that focus.

Leashes & Collars: Please remember to take your pet’s collar and leash at drop-off time and bring them when you return at pickup time. Things that smell like home may make your pet feel restless. Our guests don’t wear collars, as they can become snagged in play or in the natural vegetation. Storing and returning collars and leashes takes time that we’d rather dedicate to the dogs.

Diarrhea: This can occur for many reasons, such as changes in water or food, and simply from excitement. Like us, different water flora can affect vacationing dogs, too. We are fortunate to be in the Kettle Lake area (spring fed headwaters for Lake of Bays) and have Springhill Bottled Water Company as a neighbour. Diarrhea is always a possibility when putting your dog in any facility and not a reflection of neglect, or our financial responsibility.

Ticks and Fleas: Most of our clients use Heart Worm prevention, which also covers fleas and ticks. We do not have a problem with ticks or fleas at Happy Tails.

Parasitic Diseases: Our clients care about their pets, and use full veterinary preventative methods to keep them in good health. You should regularly test your dog’s stools and blood for parasites, or keep them on vet-approved medications.

Medications, Special Diets, Toys, etc.: Do NOT put medication in pet’s food, as this is dangerous. All medication must be clearly marked; we administer it ourselves and there is a charge for that service. Raw, refrigerated or specially prepared foods are $2 per meal extra. Please don’t bring surplus that you want returned. Please leave stuffed beds, favourite toys, ‘Sunday best’ outfits at home, where they will be safely awaiting your dog’s return.

Black-flies, Mosquitoes and Deer Flies: All are common in Muskoka and in the main a dog's thick coat protects quite well. If you know that bugs love your dog (black dogs can be particularly attractive to pesky insects) apply a 50/50 mix of canola oil and lemon juice to your dog before bringing him/her to Happy Tails. It's good for soothing bites too.