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CLICK ON CUSTOMER LOGIN TO CREATE AN ACCOUNT & RESERVE
Guests are prepaid in full at the time of booking. This is required to assure that we have a client base that doesn't cancel last minute. Should you have to cancel for any reason a credit will be applied to your account. Prices & Packages are listed on the reservation site, at time of check-out, as well.
The website is protected by state-of-the-art 256-bit SSL security which will ensure that any information you provide is protected. The reservations application portal will allow you to enter all of your relevant pet lodging information including special notes, start date, departure date and payment options. If you discover any problems please do not hesitate to give us a call at (705) 789-9181 or visit our contact page located here! PLEASE NOTE: The page that you visit will have our brand and Login Information Forms. Once you have registered you may simply sign into the login space. However, since many of you will be registering for the first time simply click onto the space that says: “Don’t have an account? Create one Now!”
RESERVATIONS & CANCELLATIONS: Payment is required, in full, at the time of booking via electronic bank transfer (using: firstname.lastname@example.org), or Visa or Master Card. Once paid, the reservation is firm. There is no refund. If, for any reason, you cannot keep your reservation, we will happily give you a credit for future use. We do this to avoid clients who cancel last minute or fail to show because a friend or family member offers to care for their pet. This may deprive another pet of a Happy Tails experience because we thought we were at capacity. The policy works because we have the BEST clients who want what is best for all fur-kids. We appreciate your understanding.
LATE ARRIVALS & PICK UPS: These can be booked in peak summer season. Late arrivals & pick ups ($60 surcharge) so we can employ a staff member to meet them at a set time and personally settle the dog into the resort when it arrives outside the regular check in times. * Late arrivals are very difficult during the winter months due to less hours of daylight. Dogs need to be acclimatized during daylight hours so they may become familiar with the resort and all its opportunities.
HOW TO ENTER YOUR PET'S VACCINATION INFORMATION:
In order to make your reservation, and pet drop--off efficient, we require you to upload your pet's vaccination information at the time of booking. Please be ready with a SCAN or PHOTO of your pet's vaccination documents. You will be asked to upload these images to your account, in addition to entering vaccination dates.