POLICIES

LATE ARRIVALS: These can be booked in the peak summer season. Late arrivals ($100 surcharge) so we can employ a staff member to meet them at a set time and personally settle the dog into the resort when it arrives outside the regular check-in times. *Late arrivals are very difficult during the winter months due to fewer hours of light. Dogs need to be acclimatized during daylight hours so they may relax and become more familiar with their cage-free resort and its amenities.

RESERVATIONS & CANCELLATIONS: Payment is required, in full, at the time of booking via electronic bank transfer (using: contact@happytails.on.ca), or Visa or Master Card. Once paid, the reservation is firm. There is no refund. If, for any reason, you cannot keep your reservation, we will happily give you a credit for future use. We do this to avoid clients who cancel last minute or fail to show because a friend or family member offers to care for their pet. This may deprive another pet of a Happy Tails experience because we thought we were at capacity. The policy works because we have the BEST clients who want what is best for all fur-kids. We appreciate your understanding.

PROOF OF VACCINATIONS:

Proof of vaccinations with validated expiry dates is required for all our guests. Please upload a PDF or photo of the same into your pet's vaccination record area and input the expiry dates into the calendars. We can accept exemptions if an immunity record and/or veterinary paperwork is uploaded and validated. We require Rabies (after 4 months), D2PP and Bordetella (kennel cough). We recommend, but do not require: Leptospirosis and regular parasite prevention. Please double-check your dog’s Bordetella vaccine. It is not a life- threatening condition, and many vets do not include it if it is not requested. Last-minute Bordetella vaccinations are acceptable, as your vet would not vaccinate a sick dog. Most veterinarians will email a PDF copy of current vaccinations to the owner upon request. We cannot validate vaccinations over the phone. Rabies tags are not proof of current vaccinations.

IMPORTANT INFORMATION

Guests are required to prepay in full at the time of booking. This ensures we maintain a reliable client base and minimize last-minute cancellations.

If you need to cancel for any reason, a credit for the same amount will be added to your customer account for future use. This credit does not expire.

At Happy Tails, we offer a cage-free Cottage Dog lifestyle where dogs can run, play, swim, and enjoy the freedom of our expansive, fully fenced dog parks—experiencing all the fun that cottage dogs have enjoyed for generations. While we strive to provide the safest environment possible and ensure all our guests have the best "Playcations," we cannot guarantee that they won’t encounter minor mishaps, such as running into a tree, getting snagged by a branch, or a playful tooth during roughhousing. We diligently prevent injuries and promptly report any concerns to the dog’s owner, guardian, or emergency contact.

Please note that owners are financially responsible for any veterinary costs resulting from injuries, illnesses, or underlying health issues. To assist us in providing the best care, please include any veterinary instructions in your customer/pet profile. You may also upload pet insurance policies into your pet’s vaccination section as a backup in case of an emergency.

Arrival and Pick-up Times

Early drop-off can be prearranged on weekdays between 6:15 am and 7 am with permission and instruction.

** We do not accept guests after 12:45 PM because it’s difficult to acclimate the arriving dog with other resort guests.

LATE ARRIVALS: Late arrivals can be accommodated during the peak summer season with a $100 surcharge. This fee allows us to employ staff to shift other dogs away from the area to minimize disruption and personally settle your dog into the resort outside of regular check-in times. As a cage-free facility, we prioritize the comfort and happiness of all our guests.

If our check-in times don’t work for you, we can recommend a couple of other cage-free, conventional kennels in the area that may offer more flexible schedules. *Please note: Late arrivals are particularly challenging during the winter months due to limited daylight hours. It is essential for dogs to be acclimatized during daylight to help them familiarize themselves with the resort and its surroundings.

HST applies to all rates.